Graceful Moving Group

Everything seemed great at the beginning. Keenan was all about customer service, getting items, dimensions, securing a contract, payment of just shy of $15k to move our family from Virginia to Utah. Our scheduled pick up was to be July 1, 2022. Low and behold we got a driver who demanded $2k more at pick up and told us he would not deliver our furniture if we did not pay extra at delivery, to having only 1 auto transport show up, so we had to sell our teenagers car. We are still waiting for a refund for the transport that we had to call them days later to even get. I was confronted by a young woman who claimed to be second in command to the CEO who told me reporting them was vindictive. Now, it gets better. My husbands truck was delivered to a construction site, the driver kept the spare key, left it open and unlocked and we only knew it was delivered as we drove by it blocks from our home? Who does that? And…our furniture still has not arrived. Which we are expecting that they will not be on time for that. So, we have been charged more out of pocket and they owe us money. I would run! They sell you on being nice and accommodating up front, and terrible once they have your money.

Move size: 3 Bedroom Home Service cost: $15000

I should have listened to the previous reviewers. Instead, I was duped by Patrick at Graceful into believing that using them as a broker would provide me with an additional layer of protection. If there were any issues they would be there to help.

Well, I had plenty of issues as the driver of the carrier they assigned plainly ripped me off by claiming my load came in over the estimated cubic feet. In reality, it was plain to see by the space taken up in the truck that I was well under the estimated cubic feet. Then they held me hostage as they threatened to unload the truck and then wouldn’t take my Postal Money Order, which I was instructed to have, and required that I provide them with cash. This was 8 pm as they were three hours late showing up. It was nothing less than ransom. As I was leaving in two days I had no options but to pay them an additional $550 and replace my MO with cash as well.

Stay away from these liars and their cohorts.

Move size: Partial Move Service cost: $2873

Hello everyone my name is Lessie I use Graceful Moving Company/Broker myself they lie to me as well.

The price seem to double the day of my pickup, Then! I just found out that, they turned my things over to a SO CALL COMPANY CALLED VAN LINES EXPRESS BRAND L.L.C MOVING COMPANY OUT OF HICKORY CREEK, TX.

I've never heard of this town and I'm originally from Texas. Between the two companies, I had 72 boxes some 20×20×20, others with the name Bankers Box on which is the name of the company that make the boxes, these boxes comes with lids, Small, Medium and LargeBoxes, U-Haul Boxes, Plain Medium,Large Boxes and a Huge Box made for a Queen Size Mattress that came in it, it was full of Items.

Each box has or should I say had my name on them. PLEASE IF SOMEHOW YOU HAVE MY BOXES IN YOUR POSSESSION PLEASE PLEASE EMAIL ME @ leswilliams12005@yahoo.com.

The company Van Lines Express Brand L.L.C Moving Company will not answering any of my calls and they had my things from June 3, 2022 until August 27, 2022. With no communication with me, as I kept trying to reach out to them.

After calling Graceful Moving Group Companies/Broker, you know they change up who they are and what they do, Moving Company or Broker

according to your complaint.

I explained to them for three months that I was unable to reach Van Lines Express Brand L.L.C Moving Company, they put you on hold has if the were reaching out to them. Return back to me with the lie each time, that the company stated that they were going to contact me.

I asked each time where we're my things and we're they ok. Kim, Mrs. Price and Sharon and a man act as like my things were safe and good they were in a storage waiting to be delivered.

Just to ONLY HAVE NOTHING!!!WHEN THEY PICKUP MY ITEMS I HAD (11) PALLETS, TO ONLY RECEIVE (2) ABOUT (15) BOXES OUT OF (72) BOXES. PLEASE IF ANYONE HAS ANY OF MY SON AND I ITEMS PLEASE REACH OUT TO ME. I ALSO HAVE A TV MOUNTS BY MONOPRICE WITH THE OWNER NAME ( W. POTER) I REALLY WOULD LIKE TO MAKE SURE YOU GET YOUR ITEM BACK. MY EMAIL ADDRESS IS IN THIS REVIEW AT TOP.

THESE TWO COMPANY ARE WORKING TOGETHER I DO BELIEVE THIS IS WHY WE'RE NOT GETTING OUR THINGS. I FILED A POLICE REPORT AND GOT AN ATTORNEY INVOLVED AT THIS POINT BECAUSE NIKKI PRICE THAT SAID SHE WOULD HELP ME THROUGH THIS.

AFTER I MADE IT VERY CLEAR I WOULD NOT BE SIGNING ANYTHING OR PAYING ANYTHING UNTIL I RECEIVED ALL MY ITEMS. MRS. PRICE BEGGED ME TO SIGN AND IF ANYTHING GOES WRONG, SHE WOULD TAKE CARE OF IT.

BECAUSE THIS WOULD BE THE ONLY WAY START UNLOADING THE TRUCK. SHE HAS BLOCKED MY CALLS. AN AGAIN I SAID NO AND THE DRIVER CLOSED THE TRUCK DOOR AND WAS ABOUT TO LEAVE.

HE TOLD ME I HAD TO SIGN ALL THE PAPERWORK AND PAY HIM CASH OR A POST OFFICE MONEY ORDER FIRST.

PEOPLE PLEASE DON'T USE THIS COMPANY BECAUSE YOU WILL FIND YOURSELF STARTING OVER IN A TIME WHERE THE WORLD IS ALREADY SUFFERING FROM THE LACK OF MONEY AND PRICING, FOR EVERYTHING IS AT A ROCKET HIGH.

I NEVER AMAZED A MOVE FOR CALIFORNIA TO ALABAMA WOULD BE A NIGHTMARE FOR MY SON AND I.

Move size: 3 Bedroom Home Service cost: $4000

The moving company brokered the load out, so that's 1st bad thing. The move was 10/12/22 and we didn't receive our furniture til 11/03/22. We went through our items today and found 5 items broken/damaged. The 1st time booking the estimate was changed because I needed to add more items. I found out that they use Ikea furniture to estimate your items. They don't send anyone to view your items so our final bill went from over $6k to almost $12k for a truck that couldn't hold all our items. Company is a scam don't use them.

Move size: 2 Bedroom Home Service cost: $12000

DON'T call these guys!!! Call an actual moving comp (Northamerican, etc) These guys work with bad moving agencies that steal, damage, destroy, and lose your belongings. They jack up the cost at the pickup. If you don't opt for the replacement value, they will steal and sale your stuff. There is a video out of the cops arresting 5 of them for stealing and trying to sell the stuff. They quoted me but jacked it up at time of pickup. They are predators stealing either your money or you household goods, or both.

Move size: 4 Bedroom Home Service cost: $24000

My suggestion is, do it yourself. They gave us a price and we ended up paying twice the amount and their actual moving people kept for themselves my 8 foot stepladder and my hand truck that was capable of holding 600 lbs. This company is not the movers just works with movers they choose. Nothing they say can be trusted. They led us to believe drop off at our place of destination would happen 3 to 4 days after pick up. NOT SO!!! Picked up on the 4th; dropped off on the 12th. Question EVERYTHING they tell you. When we tried to go through channels to get reimbursement for said items we had to jump through hoops and still have not been able to see any fulfillment due to not giving enough information though gave them pictures for damage items and lost items if I can use that term. The key word in their contract is estimate.

Move size: 2 Bedroom Home Service cost: $6300

This bunch of liars and devils is not to be trusted. DO NOT call them. They are thieves as well. I gave them $1500 at the beginning of our deal and never saw that money again and don't expect to. I did wade through their lies and manage to not give them any more money. Best decision I made when dealing with them. I am not a vulgar man but if I were I would have much worse words for these folks. Do yourself a favor and stay far, far away from them. Do it yourself or use someone you personally know. These people will steal your money and break your heart.

Move size: 2 Bedroom Home Service cost: $4700

I’ve moved across country twice with no issues. This move was based deceitful measures from the beginning. They gave me a great quote to rent 240 cubic feet of a truck. Starting from North Jersey to Florida. I figured it would probably be a little more than that when it was all said and done. I received a call the night before my move asking what exactly I had. I told the woman in detail my list. She said I had only used 200 cubic feet. She also sad I could add several more boxes if I need to. Which I did. 4 small 3’x5’ area rugs and 3 medium boxes. The day the movers came to pick up my stuff, the driver looks at my thing and immediately says the Quote I received was incorrect. He never measured or even counted one thing, just eyeballed it. Didn’t load it up first and check the markings in the truck which would give an accurate measurement of how much space was used. Said he had 4 yrs experience and knew what he was talking about. He DOUBLED my quote. I had to make him wrap my metal head and foot board. He didn’t think the finish would be harmed . Then had the nerve to ask for a tip. No support from Graceful Movers. They gave the pick up company full range to charge what he wanted without question. The people I spoke with all said the exact same thing to me like they were reading a script. I get a call on a Monday from the Graceful movers telling me my furniture is being loaded and will be here in a couple days. It finally showed up 8 days later. The delivery driver told me every customer he serves for this un graceful company say the exact same thing. Unfortunately he takes the rap for them. There is nothing graceful about this moving company. Save yourself the headache and money and choose a reputable company.

Move size: Partial Move Service cost: $3400